We are a company that continues to grow and evolve – and together with our employees, we only become stronger. On this note, Teleperformance is pleased to receive Frost & Sullivan’s 2024 Global Company of the Year in the CX Industry for Global Excellence in Agent Engagement.
Frost & Sullivan recognized Teleperformance’s organic growth, the ability to hire and retain top talent, overall financial performance, and the application of the latest technologies in hiring and onboarding to drive employee engagement.
“Teleperformance’s approach to internal and external transformation focuses on technology, analytics, and process excellence. The company uses insights and analytics with advanced technology to optimize processes. Teleperformance delivers on what its clients want most – simple, fast, secure, and cost-effective digital solutions ‘across the end-to-end customer experience cycle, business value chain, and employee lifecycle,’” commented Alpa Shah, Global Vice President, CX Practice at Frost & Sullivan.
In its assessment, Frost & Sullivan also featured Teleperformance’s AI-powered capabilities, which are tailored to increase efficiency and accuracy in the recruitment process. The use of artificial intelligence in nesting and training was also commended, and the implementation of generative AI to enable speed and consistency for agents on production floors.
In addition, our commitment to social responsibility and sustainability was also acknowledged by Frost & Sullivan, as well as our drive to pursue financial growth opportunities through Artificial Intelligence as a Service (AIaaS).
We are again grateful to be recognized by the prestigious Frost & Sullivan. This award validates our efforts as we strive to become an employer of choice for our employees. Moving forward, we are even more inspired to help our clients adapt today to master the future. Congratulations to our global teams for another noteworthy success! #ProudtobeTP
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